Refund policy

At AHNUSO, we want you to love every piece you own.
If something doesn’t feel perfect, we’re here to help you make it right — calmly, fairly, and with care.

💫 1️⃣ Eligibility for Returns

We accept returns and exchanges within 15 days of receiving your order if:

• The jewelry item is unused, unworn, and in its original packaging.

• You contact us within 15 days of delivery via email at pikdel06@gmail.com.

• You provide photos of the product and packaging (for verification).

Please note: As a small curated brand, we do not accept returns for reasons of change of mind, wrong size choice, or minor color variation due to screen differences.

💍 2️⃣ Non-Returnable Items

To maintain hygiene and quality, we cannot accept returns for:

• Earrings (due to hygiene reasons)

• Sale or clearance items

• Custom or personalized jewelry

If your item arrives damaged, defective, or incorrect, please contact us immediately — we’ll replace or refund it without hesitation.

🚚 3️⃣ Return Process

1️⃣ Email us at pikdel06@gmail.com within 15 days of delivery.
2️⃣ Include your order number, a short description, and clear photos.
3️⃣ Our support team will review and send you a return approval with address details.
4️⃣ Once your return is received and inspected, we’ll notify you about approval or rejection.

💰 4️⃣ Refunds

• Approved refunds are processed to your original payment method within 7–10 business days.

• Shipping charges (if any) are non-refundable.

• For defective or incorrect products, we cover full replacement or refund including shipping.

   

  🔁 5️⃣ Exchanges

  We offer free exchanges for:

  • Items that arrived damaged or incorrect.

  • Items with size/fit issue (for rings/bracelets only, if alternate size available).

  To initiate an exchange, email us at pikdel06@gmail.com with “Exchange Request – [Order ID]” in the subject line.

  🌍 6️⃣ International Orders

  For international buyers:

  • Please check your country’s import rules; we aren’t responsible for customs duties or taxes.

  • Returns from outside India are accepted only if items arrive damaged or incorrect.

     

    💌 7️⃣ Late or Missing Refunds

    If you haven’t received a refund after 10 business days:

    1. Recheck your bank or PayPal account.

    2. Contact your bank — some transactions take extra processing time.

    3. If still not received, email us at pikdel06@gmail.com, and we’ll trace it for you.

        

       🌿 8️⃣ Our Promise

       We treat every AHNUSO order with genuine care.
       If your experience falls short of expectation, let us know — we’ll do our best to make it right.

       We believe jewelry should bring you calm and confidence, not stress.

       – Team AHNUSO 💫